https://www.dukascopy.com/swiss/english/home/
Website
MT4/5
Full License
Dukascopy-live-1
Capital Ratio
Perfect
Capital
Influence
A
Influence index NO.1
MT4/5 Identification
Full License
Capital Ratio
Perfect
Capital
Influence
A
Influence index NO.1
Single Core
1G
40G
1M*ADSL
Formal full license MT4/5 traders will have sound system services and follow-up technical support. Generally, their business and technology are relatively mature and their risk control capabilities are strong
Most visited countries/areas
dukascopy.online
Server Location
United States
Website Domain Name
dukascopy.online
Website
-
Company
-
Server IP
173.252.108.21
dukascopy.jp
Server Location
United States
Website Domain Name
dukascopy.jp
Server IP
104.20.126.33
dukascopy.ch
Server Location
Ireland
Website Domain Name
dukascopy.ch
Server IP
31.13.78.66
Dukascopy Bank stands as an innovative Swiss online banking institution, with its headquarters situated in Geneva, Switzerland. The bank specializes in providing cutting-edge internet-based and mobile trading services, with a strong focus on foreign exchange, CFDs, and binary options. Additionally, the bank offers a wide range of banking and financial services, all supported by their in-house technological solutions.
Dukascopy Bank was established on November 2, 2004, in Geneva by Andre and Veronika Duka, both Swiss nationals residing in Geneva who continue to maintain a 99% ownership stake in the company. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm.
Dukascopy Bank fully owns Dukascopy Europe IBS AS, a European licensed brokerage company based in Riga and Dukascopy Japan, a Type-1 licensed broker located in Tokyo. In addition to its Geneva Headquarters, Dukascopy Bank has offices in Riga, Tokyo and Hong Kong. Currently, Dukascopy Group employs over 300 staff.
The Dukascopy Group primarily offers online and mobile trading services through the SWFX - Swiss FX Marketplace, which is Dukascopy's proprietary ECN (Electronic Communication Network) technological solution and a registered trademark.
Dukascopy main features | |
☑️Regulations | FINMA (Switzerland), JFSA (Japan), FCMC (Latvia) |
💰 Account currency | USD, CHF, EUR, GBP, AUD, CAD, CZK, DKK, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PLN, RON, CNH, SEK, SGD, TRY, XAU and ZAR |
🗺 Supported Languages | English, Spanish, German, French, Arabic, Russian, Portuguese, Japanese, Chinese, Slovak, Czech, Polish, Italian, Hungarian |
📊 Accounts | ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing). |
💰 Products (CFD) | Currencies, Commodities, Indices, ETFs, Stocks, Bonds, Crypto |
💵 Min Deposit | $100 (Dukascopy Bank SA), $100 (Dukascopy Europe IBS AS) |
💹 Margin Call / Stop Out: | 100%/200% |
📈️ Min Order | 0.01 |
💱 Spread | From 0.1 pips for EUR/USD |
💹 Max Leverage | From 1:1 to 1:200 on weekdays/ from 1:1 to 1:60 on weekends (JForex4 platform - limitations may apply), 1:25 (Dukascopy Japan) |
🖥 Trading Desk Type | All trading orders are executed fully automatically by the trading system. Order execution is STP (Straight-Through Processing) without any human intervention |
📊 Trading Platforms | JForex4 and MT4 platform, both are available for desktop and mobile. |
💳 Deposit Options | Wire Transfer (SWIFT, SEPA), Debit/Credit Card, Cryptocurrencies, Skrill, Neteller, Bank guarantee |
💳 Withdrawal Options | Bank Transfer, Transfer to crypto exchange, Skrill, Neteller, Payment Card |
🕑 Time to Withdrawal | Withdrawal request is processed within 1 working day |
🕝 Time to Open an Account | The deposit is processed within 1 working day |
₿ Cryptocurrencies | Bitcoin, Cardano, Litecoin, Stellar, Dash, Enjin Coin, TRON, Uniswap, EOS, Ethereum, Basic Attention Token, Chainlink, Polygon |
🗓 Foundation Year | 2004 (Geneva, Switzerland) |
🎁 Contests and bonuses | Yes |
Dukascopy offers an exceptional trading experience that is worth every trader's attention. With a client-first approach, Dukascopy provides numerous advantages, making them a standout choice for anyone looking to enter the financial markets. Dukascopy's commitment to cost-efficiency is evident through their low spreads, allowing for savings on trading costs. Swift execution ensures obtaining the best possible prices, providing a competitive advantage in trades. Additionally, with deposit protection of up to CHF 100,000, you can trade with peace of mind.
The unique trading platform, JForex4, Dukascopy's proprietary solution, is user-friendly, making trading accessible even for beginners. JForex4 presents over 200 technical indicators and trading widgets to help in staying informed about potential opportunities. With support for minute timeframes like ticks and seconds, it is perfect for scalping. Dukascopy's 19 years of experience and Swiss banking license instill trust and security. With over 1200 instruments, leverage up to 1:200, and 24/7 live trading support, Dukascopy stands as a trusted partner to guide traders through their trading journey.
Moreover, Dukascopy offers a great feature – detailed historical price feed data makes it easier to develop and test trading strategies. This data covers various financial instruments, helping traders make informed decisions and reducing the risk of price manipulation. Dukascopy's extensive data archive is a useful resource for creating trading strategies, especially for high-frequency trading, and provides practical insights.
With such a comprehensive offering, Dukascopy is the go-to choice for transparent and professional trading services. Make a smart move and open an account today!
Attractive trading conditions |
Client funds protected up to CHF 100,000, with EUR 20,000 cover for Dukascopy Europe. |
Online account opening with video identification |
Accumulating liquidity from various sources (banks, brokerage companies, liquidity providers, internal liquidity pool) |
ECN accounts with a minimum deposit requirement of $100 - JForex4, MT4, PAMM, Binary options (all available for demo testing). |
A wide range of free financial information and other attractive resources is available through its website, including Dukascopy TV |
Extensive variety of trading platforms, JForex4, MT4 (available for desktop and mobile) |
Manual and automated trading and trading directly from the chart |
Hedging and scalping allowed |
Slippage control |
Swap free accounts upon request (conditions apply) |
200 indicators and chart studies and automated trading historical tester |
Wide range of trading orders: MIT, limit orders, eco and TP/SL orders |
Deposit bonus up to 100% |
Leverage up to 1:200 |
Dukascopy regulations
Dukascopy is strictly supervised and regulated by esteemed regulatory bodies. The regulatory authorities play a pivotal role in ensuring Dukascopy’s compliance with the highest standards of financial and securities industry practices.
Dukascopy's international presence is underlined by its licenses and oversight by regulatory authorities in different parts of the world:
Dukascopy Bank SA is licensed and regulated as a bank and as a securities firm by the Swiss Financial Market Supervisory Authority (FINMA), which is classified as a Tier-1 regulator.
Dukascopy Europe IBS AS is licensed and regulated by the Bank of Latvia, also recognized as a Tier-1 regulator.
Dukascopy Japan K.K. is licensed and regulated by the Financial Services Agency of Japan (JFSA), known as a Tier-1 regulator.
These regulatory bodies set specific requirements for Dukascopy, and the company has diligently complied with them since 2004. It is important to note that failure to comply with these requirements could result in the withdrawal of the bank's license. Regular audits are conducted to ensure adherence to Swiss laws. Dukascopy also ensures client security by providing deposit protection for amounts up to CHF 100,000, in line with Swiss financial service provider requirements.
Dukascopy is widely regarded as one of the safest brokerage firms. They maintain strict safety standards and hold official licenses from respected financial regulators. Routine audits by PKF for internal affairs and KPMG for financial records further solidify their commitment to safety and financial integrity.
In summary, Dukascopy's reputation as a trusted and stable entity is due to its adherence to three top-tier regulations, regular audits, stringent safety standards, and a strong commitment to transparency. These qualities make Dukascopy a reputable choice for investors around the world.
Trading terms for Dukascopy clients
Traders opt for Dukascopy due to its well-established reputation for providing a secure trading environment. Dukascopy Bank SA, headquartered in Switzerland, operates under the regulation of the Swiss Financial Market Supervisory Authority (FINMA). This regulatory oversight ensures strict adherence to financial standards and secures client accounts up to CHF 100,000.
Dukascopy takes pride in delivering favorable trading terms to its clients. By offering narrow spreads, cost-effective commissions, and access to abundant liquidity from numerous providers, Dukascopy enables traders to execute trades at competitive rates, ultimately increasing their profitability.
Dukascopy also permits traders to select from a range of trading accounts, including Standard, ECN, and Islamic accounts, to suit various trading styles and preferences.
Furthermore, in addition to the widely-used MT4 platform, Dukascopy presents its proprietary JForex4 trading platform, available for both desktop and mobile devices. This platform grants traders the flexibility to monitor and participate in the markets from anywhere, ensuring they never miss a trading opportunity. Dukascopy's JForex4 mobile platform offers real-time quotes, comprehensive order management features, and full account accessibility.
With Dukascopy, you can transfer funds directly from the JForex platform to a multi-currency banking account (MCA), without any associated fees. The MCA account supports various payment methods, including card and cryptocurrency transactions.
Trading features | |
🔧 Instruments | 1200+ instruments including: FX, Commodities (CFD), Indices (CFD), Bonds (CFD), Stocks (CFD), ETF (CFD), Crypto (CFD) |
🏛 Liquidity Provider | Liquidity providers are represented by centralized marketplaces and a number of banks which continuously provide ask and bid prices on the market. The sentiment ratio of this group is opposite to liquidity consumers data because, for each trade executed through SWFX, there are two equal and offsetting over-the-counter transactions |
⚡Lightning-fast order execution | Yes |
🎧 Customer support | 24h/7 multi-language support via chat, phone and email |
⭐ Other | A wide range of order types, including stop-loss and limit orders |
📱 Mobile trading | Yes |
Feature | Information |
Registered Country/Region | Switzerland |
Regulations | FSA ( Japan), FINMA (Switzerland) |
Market Instrument | Forex, indexes, metals, stocks, ETFs, binaries, bonds, cryptocurrencies |
Demo Account | yes |
Maximum Leverage | 1:200 |
Spread (EUR/USD) | 0.3 pips |
Commission | 0.7 pips |
Trading Platform | JForex4, MT4, Web Binary Trader |
Minimum Deposit | N/A |
Deposit & Withdrawal Method | wire transfers, payment cards, skrill, Neteller, and cryptocurrencies |
It is important to note that the information provided in this review may be subject to change due to the constant updating of the company's services and policies. In addition, the date on which this review was generated may also be an important factor to consider, as information may have changed since then. Therefore, readers are advised to always verify updated information directly with the company before making any decision or taking any action. Responsibility for the use of the information provided in this review rests solely with the reader.
In this review, if there is a conflict between the image and the text content, the text content should prevail. However, we recommend that you open the official website for further consultation.
Wide Range of Trading Instruments: Dukascopy offers access to a diverse range of trading instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies, allowing traders to diversify their portfolios.
Competitive Spreads and Trading Fees: Dukascopy provides relatively low spreads, with popular currency pairs like EUR/USD and USD/JPY having average spreads of around 0.3/0.4 pips. The default commission rate of 0.7 pips keeps the total trading costs competitive.
Multiple Trading Platforms: Dukascopy offers a selection of trading platforms, including JForex4, MetaTrader4 (MT4), and the Web Binary Trader system. These platforms cater to different trading preferences and provide advanced charting tools and features.
Educational Resources: Dukascopy offers a comprehensive range of educational resources, including an economic calendar, market reports, video tutorials, community forums, a blog, news updates, competitions, and seminars. These resources can benefit traders of all skill levels.
Multilingual Customer Support: With 24/7 customer service available in 13 different languages, Dukascopy ensures that traders from various regions can receive prompt assistance via telephone, live chat, online messages, and social media platforms.
Dukascopy is a Market Making (MM) broker, which means that it acts as a counterparty to its clients in trading operations. That is, instead of connecting directly to the market, Dukascopy acts as an intermediary and takes the opposite position to its clients. As such, it can offer faster order execution speed, tighter spreads and greater flexibility in terms of the leverage offered.
General information of Dukascopy
The Switzerland-based brokerage was founded in 2004 by Dr Andre Duka and his partner, Veronica Duka. It serves retail clients with a license from the Swiss Financial Market Supervisory Authority (FINMA).
Its subsidiary, Dukascopy Europe, caters to the European market under the oversight of the Financial and Capital Market Commission (FCMC).
In 2006, the company launched its banking arm, offering current accounts and credit card services. In 2015, Dukascopy extended its e-banking reach, acquiring Alpari Japan K. K., a bank regulated by the Financial Services Agency of Japan (FSA).
Dukascopy Europe IBS AS is an investment brokerage company which is 100% owned by Swiss Forex bank Dukascopy Bank SA. In accordance with White Label Agreement with Dukascopy Bank SA, Dukascopy Europe provides its clients with access to the Swiss Foreign Exchange Marketplace on the same conditions which are available to the clients of Dukascopy Bank.
In the following article, we will analyze the characteristics of this broker in all its dimensions, providing you with easy and well-organized information. If you are interested, read on.
When it comes to regulation, Dukascopy Bank operates under the Financial Services Agency, with license number 関東財務局長(金商)第2408号.
Additionally, Dukascopy Bank is also locally regulated by the Swiss Financial Market Supervisory Authority, registered with a Financial Service.
Pros | Cons |
Access to various financial markets | None |
Wide range of trading instruments available | |
Opportunity to diversify trading portfolio | |
Ability to trade Forex, indexes, metals, stocks, ETFs | |
Availability of cryptocurrencies for trading | |
Potential for exploring different investment strategies |
Dukascopy's offering of a diverse range of trading instruments in financial markets provides traders with opportunities to explore different investment avenues and diversify their portfolios. Traders can access popular markets such as Forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies. This wide selection allows for greater flexibility and the potential to engage in various trading strategies.
Dukascopy offers competitive live spreads for popular currency pairs, such as the EUR/USD and USD/JPY, which average around 0.3/0.4 pips. This ensures that traders can access tight spreads, enhancing their trading opportunities. Additionally, Dukascopy employs a transparent commission structure, with a default commission rate of 0.7 pips. This brings the average total trading cost to approximately one pip, which is in line with other industry providers. The clear breakdown of spreads and commissions allows traders to make informed decisions and accurately assess the costs associated with their trades.
Dukascopy offers a variety of account types to cater to different trading preferences. Traders can choose from forex, CFD, and binary options trading accounts, allowing them to engage in a wide range of financial instruments. The availability of a swap-free account option is beneficial for Islamic traders who adhere to Sharia principles. Managed accounts with the Percent Allocation Management Module (PAMM) are also available, with positive customer reviews indicating satisfaction with the management services. Furthermore, Dukascopy provides demo accounts for both forex and binary options trading, enabling traders to practice their strategies and familiarize themselves with the JForex4 and MT4 platforms.
Advantages | Disadvantages |
JForex4 platform provides excellent tools for technical trading and automated strategies | None |
JForex4 platform offers desktop and web-based access, suitable for both manual and automated trading | |
JForex4 platform features cloud storage and VPN services, enabling 24/7 automated trading | |
JForex4 platform offers comprehensive historical tick data feed with Python API for further analysis | |
JForex4 platform is competitive compared to proprietary and white label systems of other brokers | |
MetaTrader4 platform is available with a third-party bridge, allowing traders to use the industry standard MT4 system | |
MetaTrader4 platform provides access to economic calendar, widgets, and advanced charting tools | |
Web Binary Trader platform offers straightforward market access for binary options trading | |
Web Binary Trader platform features one-click trading, predetermined payouts, and risks | |
Web Binary Trader platform provides a user-friendly experience for trading binary options |
Dukascopy offers a range of trading platforms to suit different trading styles and preferences. The JForex4 platform is particularly advantageous for technical trading and automated strategies, with features such as cloud storage and VPN services enabling continuous automated trading. The availability of comprehensive historical tick data feed and Python API allows for detailed data analysis. The MetaTrader4 platform, through a third-party bridge, provides access to the widely used MT4 system and offers advanced charting tools and economic calendar features. Additionally, the Web Binary Trader platform offers a user-friendly interface for binary options trading, with one-click trading and predetermined payouts.
Dukascopy offers a maximum leverage of 200:1 (30:1 on weekends) for retail accounts, allowing traders to adjust their leverage levels based on their risk tolerance and trading strategies. The availability of a margin calculator on the broker's website aids traders in effectively managing their positions. It is important to note that while higher leverage can enhance potential profits, it also increases the risk of significant losses. Traders must exercise caution and use leverage judiciously, as excessive leverage can lead to impulsive decision-making and overtrading. It is crucial for traders to fully understand the risks associated with leverage and make informed decisions to protect their capital.
Dukascopy offers a variety of deposit and withdrawal methods to cater to the diverse needs of its users. The availability of options such as wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies provides flexibility and convenience for traders. Accepting cryptocurrencies also adds an extra layer of security to transactions. However, it is important to note that some deposit methods may have certain limitations, such as availability or additional fees. Additionally, specific processing times for withdrawals are not explicitly stated, which could potentially lead to uncertainty for users. Overall, Dukascopy strives to ensure secure and reliable deposit and withdrawal processes while offering a range of options to accommodate different preferences and requirements.
Dukascopy claims to offer a 100% welcome bonus. In any case, you should be very cautious if you receive a bonus. First of all, bonuses aren't client funds, they're company funds, and fulfilling the heavy requirements that are usually attached to them can prove a very daunting and difficult task. Remember that brokers who are regulated and legitimate do not offer bonuses to their clients.
Dukascopy provides a range of educational resources to assist traders in expanding their knowledge and improving their trading skills. The availability of an economic calendar ensures that users stay updated on significant market events that may impact their trading decisions. Video tutorials offer a visual and practical approach to learning various trading strategies. The educational blog and news articles provide valuable insights into market trends and analysis. Competitions and seminars create interactive learning opportunities and foster a sense of community among traders. However, it is important to note that the effectiveness of educational resources may vary for different individuals, and some resources may be more suitable for intermediate traders. Additionally, the availability and frequency of market reports may fluctuate. Overall, Dukascopy's educational resources contribute to a comprehensive learning experience for traders of different skill levels.
Advantages | Disadvantages |
24/7 customer service in 13 different languages | None |
Multiple contact options including telephone, live chat, etc. | |
Social media presence for additional communication |
Dukascopy prioritizes customer care by offering 24/7 support in 13 different languages. This ensures that traders from various regions can communicate with the support team conveniently. Multiple contact options such as telephone, live chat, request a callback, and online messages provide flexibility for users to choose their preferred method of communication. The broker's presence on social media platforms allows for additional engagement and communication with the company. However, it's important to note that response times may vary depending on the volume of customer inquiries, and the qualifications or expertise of the support staff may not be explicitly mentioned. Additionally, language availability may differ for specific contact options. Overall, Dukascopy demonstrates a commitment to customer care through its extensive support channels and language accessibility.
In conclusion, Dukascopy is a Switzerland-registered forex broker that provides traders with access to a diverse range of financial instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies. With competitive spreads, low trading fees, and multiple trading platforms such as JForex4 and MetaTrader4, Dukascopy offers a robust trading experience. The availability of educational resources, including an economic calendar, market reports, video tutorials, community forums, and seminars, further enhances the learning and trading opportunities for clients. Additionally, the multilingual customer support operating 24/7 ensures that traders from different regions can receive timely assistance.
Question: What financial instruments can I trade with Dukascopy?
Answer: Dukascopy offers a wide range of financial instruments, including forex, indexes, metals, stocks, ETFs, binaries, bonds, and cryptocurrencies.
Question: How can I deposit funds into my Dukascopy trading account?
Answer: Dukascopy provides multiple deposit options, including wire transfers, payment cards, Skrill, Neteller, and cryptocurrencies.
Question: What trading platforms are available at Dukascopy?
Answer: Dukascopy offers JForex4, MetaTrader4 (MT4), and the Web Binary Trader system for binary options trading.
Question: Does Dukascopy provide educational resources for traders?
Answer: Yes, Dukascopy offers a variety of educational resources such as an economic calendar, market reports, video tutorials, community forums, a blog, news updates, competitions, and seminars.
Question: Is there a demo account available at Dukascopy?
Answer: Yes, Dukascopy provides demo accounts for both forex and binary options trading using the JForex4 and MT4 platforms.
Question: What are the customer support options at Dukascopy?
Answer: Dukascopy offers 24/7 customer support in 13 different languages through telephone, live chat, request a callback, online messages, and social media platforms like Twitter, Facebook, YouTube, and Weibo.
These frequently asked questions and their respective answers provide a concise overview of important aspects of Dukascopy, covering topics such as available financial instruments, deposit methods, trading platforms, educational resources, customer support, and regulatory status.
News Dukascopy Bank Expands Trading Account Base Currencies
Dukascopy Bank now offers AED and SAR as base currencies for trading, expanding options for clients to fund accounts in Dirham and Riyal.
2024-11-15 13:45
News Dukascopy Celebrates 20 Years of Trading Excellence and Innovation
Dukascopy marks 20 years of excellence in trading, offering JForex, MT4/5, 1,200+ instruments, and global banking, dedicated to trust and innovation.
2024-11-05 14:29
News Dukascopy Warns Public to Avoid Fraudulent Clone Websites
Stay informed! Dukascopy alerts users to avoid fake websites and fraudulent clones abusing its data. Protect your financial security with this vital update.
2024-10-02 13:51
News Dukascopy Japan Launches CFD Commodity Trading
Dukascopy Japan expands trading options with new CFD commodity trading following METI/MAFF approval, adding oil, gas, and bullions to its platform.
2024-09-09 14:42
News Dukascopy Bank to Delist Enjin Cryptocurrency Amid Liquidity Issues
Dukascopy Bank to remove Enjin (ENJ) due to liquidity issues, closing all ENJ/USD positions held by clients.
2024-06-20 18:05
News Dukascopy Introduces Italian Stocks and Italy 40 Index
Dukascopy, a Swiss forex broker, has broadened its offerings to include Italian stocks and the Italy 40 Index, providing clients with an expanded array of investment opportunities in the Italian market.
2024-06-13 17:11
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ALIQAYS
Iraq
I deposited an amount and it was not approved. I waited more than a week. The support does not provide any accurate information regarding the deposit. I send proof of the deposit and the request is not approved after the amount was withdrawn to the account. Now I am trying I contacted support and got no answer
Exposure
2023-11-13
La86151
Hong Kong
He also accused me of defrauding him, and asked the fake platform to block my account. After that, the platform disappeared and I couldn't withdraw money. They also took my pornographic photos and clips, forced me to repay the money, and even claimed that there was a female
Exposure
2022-09-15
FX5721867832
Hong Kong
The customer service rejected withdrawal for many reasons and asked for taxes. I lost about 70000.
Exposure
2021-10-08
Kyle Loh
Malaysia
It required many fees($50000, $38881 and $40000) before withdrawal.
Exposure
2021-09-23
Kyle Loh
Malaysia
The platform customer service said that my bank card information was incorrectly filled, and I needed to pay a deposit of up to RMB 50,000 in order to have the opportunity to modify the wrong information and reapply for withdrawal.In order to get the money back in the account as soon as possible, I had to do it. Unexpectedly, after paying this sky-high margin, the withdrawal was still rejected by the platform, and even the account was maliciously frozen.
Exposure
2021-09-19
_Dan_
Hong Kong
I’ve been cheated of hundreds of thousands and called the police. But there is still now news.
Exposure
2021-05-18
多动症少女
Hong Kong
First, I said that I entered the wrong card number, the second step is to increase my credit score, the third step is to pay personal income tax for large withdrawals, and the fourth step is to transfer foreign banks to pay deposits.
Exposure
2021-05-04
FX1457371977
Hong Kong
I paid all kinds of fees, but I still couldn’t withdraw, and the customer service directly blocked me. It’s a fraud gang that committed the crime.
Exposure
2021-05-02
124
Hong Kong
Do not be cheated
Exposure
2021-03-12
♀浔忍
Hong Kong
It's a scam. Don't allow my withdrawals with various reasons. In the end, my application was approved. But they won't help me consult the process unless I opened the exclusive channel. It take 36 hours since my application was approved. But the withdrawal hasn't been to my bank account.
Exposure
2021-03-06
勿忘心安58302
Hong Kong
Don’t allow me to withdraw funds with various reasons. And they set traps for me. If I have any question, the customer service just told me to “operate according to the instruction”
Exposure
2021-02-24
FX2570086934
United States
I opened a trading account with Dukascopy following an advert I saw on the internet on 2nd December 2020. The account promised easy trading for investors with investors able to withdraw their funds online easily whenever required.I funded the account with 25000.All transactions were paid for with my Visa debit card. The account manager from Dukascopy (his name Adrian Rask) continuously applied pressure on me over many weeks to continue to fund the account with the promise of better returns. I did this in good faith believing that I was dealing with a decent trading firm On 30th Jan 2021, after being bombarded with calls from the account manager to fund the account, I made a withdrawal request and decided to cease trading with this platform.They gave series of flimsy excuses as to why my withdrawal cannot be processed. After several failed attmept i resorted to filing a charge back with Assetspoor(assetspoor . tech) Big ups, i got my lost funds and they are very professional and efficient. The activities of Dukascopy must be stopped at all costs, they put people in bad situations.
Exposure
2021-02-20
FX2680093756
Hong Kong
It’s said that I can withdraw funds within 24 hours. However, I can’t. The customer service said that I broke their rules and made the money of two million in their company frozen so I had to pay 30$ unfreezing fee. It’s so ridiculous. How can I affect their company account? Scam
Exposure
2021-02-19
李自成
Hong Kong
I could not log in to Dukascopy Bank for more than 20 hours. On New Year’s Eve on February 11, 2021, around 19:30, I could not log in either on mobile app or desktop. The customer service manager said it was because of the holiday. The floating loss was getting bigger and bigger. The customer service got off work early because of the holiday and left a phone number before leaving. But the call was in English. Finally, there was a customer service in Chinese, but the problem was not solved until the afternoon of next day when they closed positions manually after they went to work. I could not log in until about six in the afternoon. The long-distance call charges cost more than one hundred.
Exposure
2021-02-14
FX3562032054
Hong Kong
Sometimes ask for Certification fee, sometimes ask for individual income tax. Now ask for withdrawal fee. I expose here to make u stay away from fraud broker.
Exposure
2021-02-12
小娥~
Hong Kong
For various reasons not to withdraw money, sometimes ask for deposits, sometimes ask for taxes. It is to find various reasons and write this to prevent you from being cheated. This is a fraud platform.
Exposure
2021-02-02
舂╃暖花開
Hong Kong
I have been unable to withdraw funds, and paid various fees for various reasons. Ask the customer service if you can withdraw funds after paying. The customer service replied yes. But in fact, you can't withdraw fnds
Exposure
2021-01-25
FX4120372252
Hong Kong
We reached an agreement that 50% was deposited to withdraw funds but 4% was needed the nest day. It's a scam
Exposure
2021-01-11
FX2852359512
Hong Kong
Dukascopy didn’t give commission of November. And there is no email or news. I asked them by emails and they asked me to offer character checks and working certificate. I’ve heard these words many times. I’ve offered at least three times. I sent to them but they asked for the character checks on that day. I was speechless. I know they’ve closed many agent accounts. Now, it’s my turn. I hope you guys should think twice before investing here. 111 sent me an email about the people committing crimes with the same name as mine. It’s ridiculous. All these people have been arrested. It has nothing to do with me. Or they wanna infringe the people who committee crimes or the people who committee crimes used my info to open accounts? But when I opened an account, there are video authentication, passport and ID number authentications. Don’t they compare by themselves? Dukascopy is not ECN. They have binomial futures, 100% dealing desk. The server here is so bad. If I asked them one question, they’ll reply to me in two days. I’m sick of all theses things. Trading account has been limited all the time. All money goes to customer manager. Please polish your eyes. This is a Russian company without contract spirit.
Exposure
2020-12-17
FX4129872994
Hong Kong
The staff in this company scams you by adding your WeChat and inducing you to deposit
Exposure
2020-10-30